RETURNS AND EXCHANGES:
Beautyofasite.com is committed to offering the finest products to our customers at the best possible price. Customer service and satisfaction is our priority. If you are unhappy with your purchase for any reason you may return any unused product(s) within 30 days from purchase for an exchange. Just follow these simple steps:
- Fill out the Return Authorization Request Form online or call us for a Return Authorization Number within 14 days from delivery of your order.
- After you receive your return authorization number, securely pack the product to be returned in their original packaging along with any paperwork or accessories.
- Return the product to the address provided within 30 days of purchase with your Return Authorization number written on the outside of the package.
- Upon receipt of the returned product(s) any credit due will be processed within 14 business days.
For more information, please review our complete return policy.
Condition of Returns:
Unopened Items must be received in a resalable condition. Returned product(s) must be in original condition in their original packaging. We offer exchange or store credit minus a 5% restocking fee only. We cannot accept returns of opened or used product(s), returned product(s) damaged in transit, or product(s) received more than 30 days after purchase. Due to health and safety regulations, we are unable to accept returns on fragrances, cosmetics, hair brushes, or hair accessories. Sale items and discontinued merchandise are not returnable. Refused and returned packages are subject to a 25% restocking fee.
Shipping Your Return:
To ensure prompt processing, returns must be sent to the address provided with your Return Authorization number written on the outside of the package. The warehouse will not accept packages without an RA number. Make sure the items are well protected and packaged similar to the way you received them. Whenever possible, use the same packaging that was used to ship the items to you. Please send your return package via UPS or Parcel Post Insured. We can not be held responsible for packages lost in transit, so we highly recommend that you request postal parcel or UPS tracking of your return. Customers are responsible for all freight charges.
Processing Your Return:
Once your return is processed, you will be credited the price of the product(s) less original shipping & handling costs. If you have requested a Beautyofasite.com online store credit, you will receive an eGift Certificate via email. If you have requested an exchange, the new shipping confirmation will serve as notice that we have received your return and a new shipment is on its way. Please allow up to 14 business days for us to receive and process your return.
Damaged Shipments:
Product(s) damaged during shipping will be replaced at no charge. Save the package and all contents, fill out the return authorization request form or call our office, and we will provide you with special instruction to process your replacement product(s). Replacement product(s) will be shipped via standard ground shipping at no charge.
Special Orders:
Please contact our customer service department for further assistance. Special order items are non-stock items and are non-returnable.
